Free shipping is available on select products (exclusions apply). Items are sourced from established manufacturers and typically ship within 2–3 business days.
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Return | Shipping
Shipping Lead Times: 3-7 business days (ships next business day)
Please inspect the package upon delivery to ensure the product you received is correct and undamaged.
Please note: ZLINE does not offer White Glove Delivery services at this time and all deliveries will be Free Curbside Delivery. White-Glove Delivery is the process in which the products are brought into your home, however, ZLINE does not offer this option at this time. Curbside will be the only delivery option available for all orders.
ZLINE cannot HOLD open orders in their warehouses at this time.
ZLINE Range doors ship separately.
Good Stock Returns: ZLINE requires at least 3 photographs clearly showing multiple angles of the product within its original shipping container. Additional photographs and/or videos showing products may be required to process a replacement.
Shipping Damage: ZLINE requires at least 3 photographs from multiple angles clearly showing the damaged product. Additional photographs and/or videos showing products may be required to process a replacement.
Return Policy: ZLINE Kitchen and Bath products may be returned for a refund of the purchase price within 60 days from the delivery date. Please note, all returns are subject to shipping costs back to the manufacturer. These costs will be deducted from the customer’s total refund amount.
All returns and refunds are subject to and dependent on the following:
Shipping charges for ZLINE products are as follows:
Parcel orders up to $300: $50 return shipping fee
Parcel orders over $300: $100 return shipping fee
Freight shipments up to 299 pounds: $200 return shipping fee
Freight shipments of 300-399 pounds: $300 return shipping fee
Freight shipments of 400-499 pounds: $400 return shipping fee
Freight shipments over 500 pounds: $500 return shipping fee
Returns for refunds requested before 30 days from the delivery date are subject to the shipping charges outlined above. Returns after 30 days face an additional 20% restocking fee based off the original purchase price.
Returns will only be accepted for a maximum of 60 days from the delivery date. Customers must inspect their ZLINE product upon arrival for damage in order to process a return or replacement within this timeframe.
If products arrive damaged or defective, ZLINE will exchange them free of charge and arrange a prompt replacement. Please note, photographs and/or videos clearly showing damaged or defective products are required to process a replacement. Box damage does not count. The box must be opened and clear evidence of product damage needs to be apparent.
Products should be opened and inspected upon delivery and any damage should be reported immediately. Damage claims reported after 5 days are subject to denial.
Under no circumstances may products be replaced or returned after installation.
All returns are subject to inspection and additional fees if returned unusable or damaged due to improper packing, installation, and/or modification in any way. Items must be in new condition and in original packaging to qualify for a full refund.
Accessories such as chimneys, extensions, crown moldings, trim kits, etc., are not eligible for returns.
For all returns questions, please contact our customer service department by emailing Customer Service, or submit a case on our contact page: https://thekitchenarena.com/pages/contact
Warranty
RANGES, RANGETOPS & DROPINS 1 Year Parts and Service & Limited Lifetime Burners
REFRIGERATION •Counter-Depth & Standard Depth 1 Year Parts and Service, 5 Year Sealed System*(Parts Only) •Built-Ins 2 Year Parts and Service, 5 Year Sealed System*(Parts Only) •Monument Wine & Beverage Coolers Touchstone Undercounter Refrigeration 2 Year Parts and Service, 5 Year Sealed System*(Parts Only) *Compressor, evaporator coil, condenser coil, filter drier
About Zline
ZLINE Kitchen and Bath, a family-operated business from Lake Tahoe, United States, was established in 2007. Initially focused on designing range hoods, ZLINE has since expanded to offer complete kitchen suites and luxurious bathroom fixtures. Inspired by the stunning elegance of Lake Tahoe, ZLINE provides premium kitchen appliances and bath fixtures. Each collection, meticulously crafted by Founder-President Andrew Zuro and his team, reflects the unparalleled beauty of Lake Tahoe and the Sierra Nevada landscapes. Committed to quality and affordability in the luxury appliance market, ZLINE guarantees superior products supported by a dedicated customer experience team. Renowned for their attention to detail, ZLINE enhances the most important spaces in your home.
Why Shop with us?
Best Price Assurance:We match better deals elsewhere!
Swift Delivery:Even for bulky items, schedule at your convenience
Expert Assistance:Timely support for a seamless shopping journey
Certified Vendor:Official sellers with manufacturer warranties guaranteed
Privacy Priority:Your personal information's security is paramount
Tax-Free Shopping:Enjoy shopping without worrying about sales taxes
Safe Checkout:Your safety is ensured at every purchase
Reliable Customer Support:Reach us anytime via phone, email, or chat!
Hassle-Free Returns:Easy return process for your satisfaction
Price Match Guarantee
Discovered a more favorable price elsewhere? No problem, we've got you sorted. We'll honor any lower price you come across. With us, you'll consistently secure the most advantageous deal, eliminating the need to overspend. Shop with confidence and peace of mind. Click HERE to learn more.
Any Questions?
For any inquiries or questions, please do not hesitate to contact us through multiple channels for your convenience.
Our committed team is here to assist you whenever you need.
Feel free to reach out to us:
Text/Call (254) 268-5171
Info@thekitchenarena.com
Live Chat
We look forward to providing you with the information and support you require.
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