All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
In the case of delays due to a high volume of orders or postal service problems that are outside of our control, we will immediately contact you to confirm that you would still like to place your order.
We offer free shipping in the United States (Excluding: Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Marina Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces America, Armed Forces Europe, and Armed Forces Pacific) for most of the products on our site.
No shipping is offered outside of the USA.
We require that you provide a Shipping Address Phone Number due the size and value of our products.
In-Store Pickup
We do not offer in-store pickup.
Shipping to P.O. Boxes
We do not offer shipping to P.O. boxes.
Returns and Refunds
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount (exclusions apply).
Damaged Orders
In the event that your order arrives damaged in any way, please email us as soon as possible at info@thekitchenarena.com with your order number and a photo of the item’s condition.
If you have any further questions, please don't hesitate to contact us at
Business Address: 312 W 2nd St #A2614, Casper, WY 82601, USA
Email: info@thekitchenarena.com
Phone: 254‑268‑5171
Customer Service Hours: Mon–Sat 9 AM–9 PM EST · Sun 9 AM–8 PM EST