If you need to exchange your product, you may do so within 30 days. You as the customer are responsible for any shipping costs throughout any returns and exchange processes.
How to Initiate a Return: To initiate a return, please email us at info@thekitchenarena.com with your order number and reason for return. We will provide return instructions and a return authorization if applicable.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a refund. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product and refer to individual product pages, as refund policies vary by brand.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 15% restocking fee. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or wrong item).
Please Read the Following
When you are making a purchase from us you are acknowledging the following of the Exchange Agreement:
- I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to The Kitchen Arena within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
- I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
- I understand that if my order has left the warehouse, I am unable to receive a full refund.
- I understand that orders must be canceled within 24 hours to avoid a 3% merchant restocking fee.
- I understand that if I return my order once it has shipped I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are typically around 15%.
- I understand that select products including made-to-order products and custom products may be subject to a 25% restocking fee if the order has entered production and the order is canceled before it has shipped.
- I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside of our control.
- I understand and agree that I will not cancel my order or file a chargeback for an order delay because an estimate time provided to me turned out to be incorrect due to factors outside the control of The Kitchen Arena (such as manufacturing and logistical constraints of our partner companies).
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your items do arrive damaged, please send photos of damage, box and SKU, along with a brief description of the damage to info@thekitchenarena.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival, or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary depending on the manufacturer - see individual product pages for details. Warranty damages occur overtime and from use. If an item was damaged upon arrival, and not reported within 30 days, this is not a warranty claim.
Returns
The The Kitchen Arena default policy is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Please note that for the following brands, all sales are final. Exceptions may apply in certain cases. If your item arrives damaged or defective, please contact us to submit a warranty claim.
- Espresso machine brands
- Manitowoc
- Nemox
- Turbo Air
Cancelations
Orders must be canceled within 24 hours to avoid a 3% merchant processing fee. If you need to cancel an order, please do so immediately by emailing info@thekitchenarena.com. If an order has left the warehouse, the customer is responsible for return shipping cost as well as the 3% merchant processing fee. If an order is canceled after it has shipped, it will be treated as a regular 30-day return and will be subject to return shipping cost and restocking fees that are the responsibility of the customer.
Price Matching
In the event an item goes on sale the later of 24 hours after a purchase is made, we are unable to provide a price match, or price adjustment to the current sale price. If the item is within the 30 day return window, or within the respective manufacturer's return window, you may return the item while paying any return shipping fees and restocking fees, which vary by product, but are typically around 15%. If you need to request a price match or price adjustment within 24 hours of making a purchase, please do so by emailing info@thekitchenarena.com.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or a store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing the order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer please see individual product pages for details or contact info@thekitchenarena.com.
Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible and we believe they are the top in the industry. We are on your team. We are immediately responsive and we will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us and we will help you resolve the issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us.