Shipping
After you place an order, we'll provide an estimated timeframe for shipping and delivery, depending on item availability and your chosen shipping method.
Click here to review our full shipping policy.
Warranty
1-Year Warranty on Parts & Labor
All brand-new Gaggia espresso machines and grinders come with a one-year warranty that covers both parts and labor. Please note, this warranty does not include any expenses related to shipping, handling, or the packaging necessary to send the product to the service facility. If you need a repair, replacement part, or refurbishment, feel free to contact our support team at info@thekitchenarena.com or submit a request through our support ticket system.
What the Warranty Excludes:
- Any modifications, tampering, or disassembly of the machine
- Use of the product outside its intended purpose or against the user manual instructions (including improper maintenance)
- Damage caused by misuse, neglect, abuse, intentional harm, or vandalism
- Rust or deterioration caused by environmental factors or chemical exposure
- Incidents such as fires, accidents, or theft
- Power issues or faulty installation from external sources (e.g., blown fuses, power surges)
- Natural events like floods, lightning, droughts, hurricanes, earthquakes, windstorms, and other acts of nature beyond Franke's control
- Normal aging or wear from regular use
- Any service or repairs done by unauthorized personnel or with non-original parts
- Lack of valid proof of purchase
- Any indirect, incidental, or consequential damage or loss, including injury, property damage, or inability to use the product
- Expenses related to uninstalling, reinstalling, or technician visits, as well as losses from not being able to use the product
- Cosmetic issues like scratches, rust spots, discoloration, dents, or natural material imperfections, which are considered normal traits of handcrafted items
- Any unauthorized servicing or use of counterfeit replacement parts
Installation
When buying commercial equipment from Gaggia USA that requires professional installation, it’s essential to follow all manufacturer-provided installation guidelines. Failure to do so will result in the warranty being voided. Be sure to check the installation section of your machine’s documentation to understand what preparations are necessary. It’s also important to coordinate with your plumber, contractor, and local code enforcement officials to help ensure a smooth installation.
If installation is not included with your purchase, you will need to cover the cost of a factory-authorized installer. Any changes to the scheduled installation must be communicated to Gaggia USA at least 24 hours in advance to avoid a cancellation fee. If the installer arrives and the site is not ready, additional charges may apply for extra labor and travel time, or the installation may not be completed.
Returns
All purchases are considered final, with limited exceptions:
We ask that you carefully check your order upon delivery. If you discover that your item is:
- Faulty
- Damaged
- Incorrect (not the item you ordered)
Please reach out to us right away at info@thekitchenarena.com with any concerns regarding your specific order.
Shipping Damage: Be sure to inspect your package as soon as it arrives. If there are any signs of shipping damage, do not use the machine. Instead, report the issue by emailing info@thekitchenarena.com within 5 business days of receiving your order.
