Shipping
Estimated delivery timeframes are based on current product availability and the selected shipping method at checkout. For complete details, refer to the shipping policy.
Warranty
Limited One-Year Warranty on Parts
This product includes a limited one-year manufacturer warranty that covers specific parts. The warranty does not include coverage for shipping, handling, or packaging costs related to sending the product to a service facility.
For warranty terms or support inquiries, contact info@thekitchenarena.com or submit a support ticket.
Warranty Exclusions:
The limited warranty does not cover the following:
- Unauthorized modifications, tampering, or disassembly
- Use outside of intended purpose or contrary to the user manual
- Damage caused by misuse, neglect, abuse, or vandalism
- Environmental effects such as rust or deterioration
- Incidents including fire, accidents, or theft
- Electrical issues from external sources (e.g., power surges, blown fuses)
- Natural events such as floods, storms, or earthquakes
- Normal wear due to regular use
- Repairs or service by unauthorized personnel or non-original parts
- Lack of valid proof of purchase
- Indirect or incidental losses (e.g., property damage or inability to use the product)
- Removal, reinstallation, or technician-related expenses
- Cosmetic imperfections such as scratches, discoloration, or dents resulting from regular manufacturing processes or handling
- Use of counterfeit or unauthorized replacement components
Returns
All sales are considered final. However, exceptions apply in cases where the delivered item is:
- Defective
- Physically damaged during transit
- Incorrect (does not match the item ordered)
In such instances, please notify the support team at info@thekitchenarena.com.
Shipping Damage:
If shipping damage is identified upon delivery, the product should not be used. Reports of shipping damage must be submitted via email within 5 business days of receiving the order.