Ship your entire order to your home for free, especially the big stuff!
*Continental US only
When will my item arrive?
Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we've all come to expect for small parcels, so it's important that you're prepared and understand what's required of you well before delivery day.
- Most freight products ship on a pallet
- Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
- We'll specify which process you can expect in your shipping confirmation email.
For carriers that schedule delivery appointments:
Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, The Kitchen Arena can't be held responsible for damages that occur during delivery. As complicated as this process may seem, we've only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.
For carriers that deliver without an appointment:
Carriers that deliver without an appointment don't require you to be home or set up a delivery window, and you aren't required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. Delivery locations are determined by the carrier and may vary based on property access, safety considerations, and carrier policies. The Kitchen Arena cannot guarantee garage, inside, room-of-choice, or white-glove delivery unless specifically stated on the order.
This item leaves the warehouse within 3-5 Business Days. Shipping time estimates are not guaranteed and may change due to inventory availability, manufacturer processing times, carrier delays, weather events, or other factors outside of our control.
30-Day Returns
Return requests must be made within 30 days of delivery. Items must be new, unused, unassembled, and in their original packaging with all accessories and documentation included. Restocking fees of up to 25% may apply. Return shipping and freight charges are the responsibility of the customer.
